FAQ

How can I get the price?

We usually quote within 24 hours after we get your inquiry (Except weekend and holidays).If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
Can I buy samples placing orders?

Yes. Please feel free to contact us.
What is your production lead time?

It depends on the order quantity and the season you place the order.Usually we can ship within 7-15 days for small quantity after receiving initial deposit
What is your payment term?

We can provide a price quotation for FOB, CFR or ClF depending on your needs. Our closes port is the port of Shanghai located in Shanghai China.As for payments, an initial 30% deposit will be required by T/T, with the remaining balance to be fully paid by T/T or L/C at sight before shipment of goods. Please contact us should you require any other payment options.
What is the shipping method?

It could be shipped by sea, by air or by express (DHL)
How do you make our business long-term and good relationship?

We keep good quality and competitive price to ensure our customers benefit.We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Do you have any MOQ limit for led light order?

Low MOQ, 1pc for sample checking is available.
How do I place an order?

You can get in touch with us via the 'Get A Quote' or'Contact Us' section an the website. Please fill in all necessary details about the products you desire and we will provide you with an accurate price quotation based on your requirements.
Is it OK to print my logo on led light product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Do you offer guarantee for the products?

Yes, we offer 2-5 years warranty to our products.
Are you manufacturer or trading company?

We are a manufacturer with our own production base and over 15 years of production experience
How to deal with faults?

Our products are produced under a strict quality control system. Secondly, during the warranty period, we provide you with backup based on your order quantity.
How is the after-sales service?

We have a professional team responsible for after-sales service, as well as a service hotline to handle your complaints and feedback.
How will my products be packed?

We take every precautionary and safety measure to ensure that your products are packaged safely. Rest assured that your products will reach the shipping port in pristine condition.
Which countries do you ship to?

Our products have been shipped to many different countries of the world such as Africa, North and South America, the Middle East and Asia . Please contact us should you require more info.
MOQ and delivery time?

NO MOQ required, sample testing welcome.Mixed samples are acceptable.Sample needs 1 week, mass production time needs 1-2 weeks for order quantity more than.
What about the lead time?

Firstly,let us know your requirements or application. Secondly,We quote according to your requirements or our suggestions. Thirdly,customer confirms the samples and places deposit for formal order. Fourthly,We arrange the production.
Can you do OEM?

Yes,we are 18 years factory,we have design team, engineer teamafter-service team QC team etc.
How about the shipping method?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days toarrive. Airline and sea shipping also optional.
Do you offer guarantee for the products?

Yes, we offer 2-5 years warranty to our products.

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